Frequently Asked Questions
Everything you need to know about creating custom photo products for your home.
How long will it take to receive my photo prints or personalized home decor?
Most orders are processed within 2-5 business days. Shipping times vary by location, but standard delivery typically takes 3-7 business days across Australia.
What is the quality of the canvas and paper used for home products?
We use premium archival-grade inks and high-quality materials, including 260gsm photographic paper and professional-grade gallery wrap canvas, to ensure your memories last a lifetime.
Can I pick up my order from a BIG W store?
Yes, we offer a 'Free Store Pickup' option for many of our photo products. Simply select your preferred BIG W location during the checkout process.
What should I do if my home decor item arrives damaged?
Customer satisfaction is our priority. If your item arrives damaged or with a manufacturing defect, please contact our support team within 14 days with photos of the issue for a replacement or refund.
What payment methods do you accept for online orders?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.
How do I know if my photo resolution is high enough for a large wall art print?
Our online builder includes an automatic quality indicator. If your photo resolution is too low for the selected size, a warning icon will appear to help you avoid a blurry print.