Returns & Exchanges
At BIGW Photos, we want you to love your custom home decor and personalized prints. If your order arrives damaged or contains manufacturing defects, we offer a straightforward replacement or refund process to ensure your memories are perfectly preserved.
Inspect Your Order
Carefully examine your photo prints, canvases, or home accessories within 14 days of delivery to identify any transit damage or production errors.
Contact Support
Reach out to our customer service team with your order number and high-quality photographs documenting the issue with your product.
Review Process
Our quality assurance team will evaluate your claim within 2-3 business days to determine if a reprint or a full refund is the appropriate solution.
Resolution Delivery
Once approved, we will prioritize your replacement order for immediate production or process a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing